Received our bracelets. And one was twisted and would surely break. Contacted the company and as soon as the bracelet I wanted was back in stock the shipped me out a replacement. 2 to 3 weeks. They did offer me an immediate replacement in a different color. But I wanted to wait for the black. Everyone loves the bracelets we all wear ours every day. Great quality. Will definitely be ordering from them again. Actually already have. Very pleased with my purchase and with the company. Very happy.